Kaventi Privacy Notice
Last updated: October 3, 2026
Kaventi is operated by KaizenTrick, S.A.P.I. de C.V. It helps businesses manage messages from accounts they choose to connect, including Facebook Messenger and Instagram.
Who controls the conversations
The business that owns a connected account decides how its conversations are handled. Kaventi processes those conversations to provide the service to that business. For a request about a conversation with a particular business, you may contact that business or KaizenTrick.
Information processed
Depending on the features used, Kaventi processes connected account identifiers and authorization credentials; sender names, usernames and platform identifiers; message text, attachments and timestamps; conversation history, notes, tags and assignments; and technical records needed to operate and secure the service.
How information is used
We use this information to receive and display messages, send replies, provide automated assistance and human handoff, maintain conversation history, troubleshoot delivery, protect accounts and fulfill data requests. Message content may be sent to the AI provider configured for the service to generate a reply.
Providers and access
Authorized staff of the connected business and its service provider can access conversations according to their assigned permissions. Hosting, storage, messaging and AI providers may process information to operate the service. We do not sell conversation data.
Retention and choices
Information is kept while needed to provide the service and for applicable contractual or legal obligations. Disconnecting an account stops future synchronization but does not automatically erase earlier conversations. You can request deletion using the procedure below.
Contact
For privacy questions, contact KaizenTrick, S.A.P.I. de C.V. at contacto@kaizentrick.com. Our general privacy notice is also available below.
How to request data deletionKaizenTrick general privacy notice